Effective Date: January 2025

Introduction

CPD Global Standards provides accreditation, certification, and membership services for CPD professionals and providers. To deliver these services effectively – including issuing CPD certificates, managing memberships, and supporting accreditation applications, we collect and process certain personal data. This Privacy Policy outlines how we handle that data and explains your rights under UK data protection law.

In short:

• We collect your data to deliver our services, communicate with you, and meet legal obligations

• We never sell your data

• We keep your data secure

• This policy outlines what data we collect, why we collect it, and your rights

Purpose of This Privacy Policy

This Privacy Policy provides information on how CPD Global Standards collects and processes your personal data, including data you may provide through our website (www.cpdglobalstandards.com), when you:

• Apply for CPD accreditation or certification

• Register as a CPD professional or provider

• Subscribe to updates or newsletters

• Contact us via email, support, or other means

• Use the CPD Pro Dashboard

This website is not intended for children, and we do not knowingly collect data relating to individuals under 16 years of age.

Who This Policy Applies To

• CPD professionals and providers engaging with us

• Users of our website and CPD Pro Dashboard

• Individuals receiving certificates or CPD accreditation

• Anyone contacting us with enquiries

Controller

CPD Global Standards is the controller and responsible for your personal data.

• Legal entity: CPD Global Standards

• Registered office: The Courtyard, Earl Road, SK8 6GN, United Kingdom

• Company number: 16455016

• Email: info@cpdglobalstandards.com

• Postal: Privacy Manager, CPD Global Standards, The Courtyard, Earl Road, SK8 6GN

You may also contact the UK Information Commissioner’s Office (www.ico.org.uk) if you have concerns. We encourage you to contact us first to resolve any issues.

Changes to This Privacy Policy

• We keep this policy under regular review and may update it occasionally

• We will always post the latest version on our website

• For significant changes, we may notify you directly

• Please inform us if your personal data changes to help us keep our records accurate

Third-Party Links

• Our website may contain links to external websites

• These sites are not controlled by us and may have separate privacy policies

• We encourage you to review those policies before providing any personal data

The Data We Collect About You

• Identity Data – name, title, date of birth, gender

• Contact Data – address, email, phone number

• Professional Data – job title, qualifications, organisation, CPD activities

• Financial Data – payment and billing information

• Account Data – usernames, login credentials, subscription records

• Communication Data – support tickets, emails, messages

• Uploaded Content – files you upload via the CPD Pro Dashboard

• Aggregated Data – service usage statistics that do not identify individuals

We do not collect special category data or criminal offence data.

If You Fail to Provide Data

• If we require personal data by law or under a contract and you do not provide it, we may be unable to provide the requested service

How We Collect Personal Data

• Direct interactions – forms, emails, support requests, applications

• Public sources  – such as Companies House

• Third-party providers – such as payment processors or CRM systems

How We Use Your Personal Data

• Contractual necessity

• Legal obligation

• Legitimate business interests

• Consent (e.g., email marketing)

Purpose and Legal Basis Table

• Registration and account setup – Contract

• Accreditation and certification – Contract, Legal obligation

• Customer support – Legitimate interests

• Service communication –  Legitimate interests

• Legal or regulatory compliance – Legal obligation

• Marketing Consent

Disclosures of Your Personal Data

• Payment processors

• CRM and email platforms

• Legal and professional advisors

• Regulatory authorities (if required)

International Transfers

• Some third-party providers may be based outside the UK

• We implement UK Standard Contractual Clauses to protect your data

Data Security

• Encrypted servers

• Access controls and authentication

• Secure storage and backups

• Confidentiality obligations and staff training

Important Note:

• CPD Global Standards is not a data backup or long-term file storage service.

• Files uploaded via the CPD Pro Dashboard should not be your sole copy.

• We cannot guarantee permanent access to uploaded documents or submitted data.

• You are responsible for keeping your own copies of all important materials.

Data Retention

• CPD records and accounts – 2 years after inactivity

• Financial records – 6 years

• Enquiries and correspondence – 12 months

• Uploaded files may be deleted after account closure or plan expiry

Your Rights

• Access your data

• Request correction or deletion

• Object to processing

• Request data portability

• Withdraw consent (if applicable)

To exercise these rights, contact privacy@cpdglobalstandards.com. We aim to respond within 30 days.